New (unopened) merchandise may be returned or exchanged for any reason. Used (opened) merchandise may not be returned unless both the packaging and merchandise are in new and resalable condition. Subject to approval and re-stocking fees described below, a refund or store credit will be issued if received by Divide “N” Cut in good condition within 30 days of delivery.
Prior authorization is required. A "Return Merchandise Authorization " code (RMA) will be issued provided an e-mail request is received within 10 days of delivery. The RMA code is valid for 14 days and must be written clearly on the box. The return must be received by Divide “N” Cut within 30 days of delivery.
You are responsible for the cost of return shipping and insurance. Shipping costs are not refundable except when the return resulted from our error.